Social Media Account Manager

OK COOL is a creative studio for social media.

We humanise brands. We take them out of category and into culture. We help them think, act and behave like the people they need to connect with.

Our unique position has seen us appointed as official social media partners to TikTok, Instagram and Facebook who utilise our expert knowledge of trends that are shaping culture to create best in class content to promote their own platforms.

We attract a certain type of client, those that are forward thinking and share our growth ambitions. We help them break boundaries and take risks that create brilliant, award winning work.

We are looking for a Social Media Account Manager to manage a number of our most prestigious client accounts

We are looking for someone who understands the social media landscape and can provide strategic solutions to clients’ business challenges. You’ll be a people person, good at building relationships and constantly on the lookout for smarter, faster, more effective ways of doing things.

Apply

 

This role has three key focuses:

• Client liaison and relationship building
• Coordinating teams and managing traffic
• Developing strategic solutions to client problems

This role has one key requirement:
In-depth knowledge of social media platforms

RESPONSIBILITIES 

• Develop strategic social media plans and content strategies to ensure our clients meet their KPIs

• Continuously improve on existing strategies to ensure maximum ROI for our clients

• Liaising with clients, pitching and receiving briefs and communicating client expectations to the team

• Ensuring the team is executing against the social media strategy laid out by the strategy team

• Using Monday.com, our project management tool to manage teams and timelines

• Communicate progress back to the clients in an effective manner

• Relationship building— working hard to build closer, trusted relationships with clients to deliver a first-class client experience

• Aim to be one step ahead of the client in terms of strategic ideas to help grow their accounts. Work with your team to proactively create new ideas for new projects

• Actively seeking opportunities to bring in additional revenue from our clients

• Strive to take ownership of smaller jobs— managing them independently from brief to execution with minimal oversight from management

• Crafting detailed job briefs for your team to execute

• Working with the content team to oversee the execution of all projects, ensuring they are delivered to the client on time and within budget

• Manage and update the overall marketing calendar for the client on a daily basis to ensure all campaigns are running to schedule and no work is missed

• Assist in managing the paid social team

• Organise regular review meetings through weekly, monthly, quarterly and project-end reviews.  Keep WIP documents up to date, prepare meeting agendas and contact reports

• Tracking and reporting using Iconosquare and Facebook Analytics to provide reports on metrics and continually find ways to improve on those metrics by testing new approaches and formats

• Occasional basic community management— responding to comments, DMs and proactively nurturing a community of loyal fans

REQUIREMENTS 

• Kindness, patience and optimism

• An entrepreneurial attitude to seeking out opportunities

• A thirst for social media trends

• Excellent client-facing communication skills

• Experience developing social media strategies and media planning

• 2-3 years Social Media/Account Manager experience

• Highly organised with experience managing multiple creative and editorial production teams

• Solid understanding of online community building

• Ability to work fast and smart under pressure, delivering against a set of outcomes within a fixed time frame

• An understanding of how technology, the arts and pop culture impact advertising and online trends

DETAILS

£30,000+ / pa depending on experience

Location: London

Apply with your CV, cover letter to workwithus@okcool.io
Check out our IG: @okcool.io